100 year guarantee
Complete Customisation for a Perfect Look:
- Choose your ideal print size: We offer a wide range of sizes to fit any space, from intimate displays to grand statement pieces.
- Select your frame style: From classic and elegant to modern and minimalist, we have a variety of frame styles to complement your décor and personal taste.
- Personalise with matting: Add a touch of sophistication with custom matting options. Choose from a variety of shapes and colours to further enhance your portrait.
- Upload your photo: To help you select the perfect options for your print, upload your photo and preview what the finished product will look like.
All our orders are shipped from Adelaide, Australia.
Please allow 14 days for print and frame production, and 5-7 business days for standard domestic shipping.
Heirloom Prints offers free domestic shipping for all our print items. For faster shipping, choose 'express shipping' at checkout and the shipping charges will be automatically calculated. Shipping costs are Non-Refundable. Please note we cannot ship to a PO Box.
Deliver times are provided as a guideline only and do not take into account possible delays caused by shipping services.
We do not offer in-store pickup and as such, all our shipping is included in our prices.
Eligible Returns:
Due to the personalised nature of our products and the time and effort invested in crafting each piece, we are unable to accept return for change of mind or incorrect selection.
We will gladly accept returns for damaged products upon arrival. To initiate a return for damage, please contact us within 7 business days of receiving your order. Please include photos of the damage and your order number in your email.
Additionally, if there is an error on our part with the final product, (e.g. incorrect photo, size or framing), we will happily arrange for a replacement at no cost to you. Please contact us within 7 business days to receive your order to report any errors.