Privacy Policy / Terms and Conditions

Heirloom Prints Privacy Policy

Effective Date: February 2024

This Privacy Policy is provided by The Munna Co Pty Ltd, operating as Heirloom Prints ("Heirloom Prints," "we," "us," or "our"). We are committed to protecting the privacy of your personal information when you use our website located at [website address] ("Website") and the services we offer ("Services").

Information We Collect:

We collect several types of information when you use our Website and Services:

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, billing address, and shipping address. We collect this information when you create an account, place an order, contact us, or subscribe to our newsletter.
  • Usage Data: This includes information about your activity on our Website, such as the pages you visit, the time you spend on those pages, and the links you click. We collect this information using cookies and other tracking technologies.

How We Use Your Information:

We use the information we collect for the following purposes:

  • To process your orders and provide you with the Services
  • To create and manage your account
  • To send you marketing and promotional communications (with your consent)
  • To improve our Website and Services
  • To analyse trends and usage patterns
  • To comply with legal and regulatory requirements

Disclosure of Your Information:

We may share your information with the following third-party service providers who help us operate our business and provide you with the Services:

  • Payment processors
  • Shipping companies
  • Marketing and advertising providers
  • Data analytics providers
  • Our partnered professional photo labs

We will only share your information with these third-party service providers to the extent necessary for them to perform their services. We require all third-party service providers to maintain the confidentiality and security of your information.

We may also disclose your information if we are required to do so by law or in the good faith belief that such disclosure is necessary to:

  • Comply with a legal obligation
  • Protect the rights, property, or safety of The Munna Co Pty Ltd, Heirloom Prints, our customers, or others

Your Choices:

You have the following choices regarding your information:

    • You can opt out of receiving marketing and promotional communications from us by clicking the "unsubscribe" link in any email you receive from us.
    • You can access and update your personal information in your account settings.
  • You can request that we delete your personal information by contacting us at

Cookies and Other Tracking Technologies:

We use cookies and other tracking technologies to collect and store information about your activity on our Website. Cookies are small data files that are stored on your device when you visit a website. They can be used to remember your preferences, track your usage of the website, and deliver targeted advertising.

You can opt out of the use of cookies by changing the settings on your web browser. However, please note that this may limit your ability to use certain features of our Website.

Data Security:

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, so we cannot guarantee the security of your information.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at


Heirloom Prints Terms and Conditions

Effective Date: February 2024

These Terms and Conditions ("Terms") govern your access to and use of the Heirloom Prints website located at ("Website") and the services we offer ("Services"), operated by The Munna Co Pty Ltd ("Heirloom Prints," "we," "us," or "our").

Acceptance of Terms:

By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree to all of these Terms, you are not authorised to use the Website or Services.

Content & User Conduct:

  • Ownership: All content on the Website, including text, graphics, images, logos, and other materials ("Content") is the property of Heirloom Prints or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • User Generated Content: You are solely responsible for any content you upload, post, or share on the Website ("User Generated Content"). You represent and warrant that you own all rights to your User Generated Content or have obtained all necessary permissions and licenses to use and share it.
  • Prohibited Conduct: You agree not to:
    • Use the Website or Services for any unlawful or unauthorised purpose.
    • Infringe on the intellectual property rights of others.
    • Transmit any viruses, malware, or other harmful code.
    • Interfere with or disrupt the Website or Services.
    • Collect or store personal information about other users without their consent.
    • Impersonate any person or entity, or falsely state or mislead about your affiliation with a person or entity.

Orders & Payment:

  • Pricing: Prices for products and services are listed on the Website. We reserve the right to change prices at any time without prior notice.
  • Payment: You agree to pay for all products and services ordered through the Website. We accept payment by methods listed on the Website.
  • Order Acceptance: We reserve the right to refuse or cancel any order at our sole discretion.

Shipping & Returns:

  • Shipping: We offer shipping within Australia. Shipping costs and estimated delivery times are listed on the Website.
  • Returns: Please refer to our separate returns policy for information on returns and refunds.

Disclaimer of Warranties:


Limitation of Liability:



You agree to indemnify, defend, and hold harmless Heirloom Prints, its officers, directors, employees, and agents from and against any and all claims, losses, damages, liabilities, and costs (including reasonable attorneys' fees) arising out of or relating to your use of the Website or Services, or your violation of these Terms.


We may terminate your access to the Website and Services at any time, for any reason, without prior notice.

Changes to Terms:

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on the Website. You are advised to review these Terms periodically for any changes.

Governing Law:

These Terms shall be governed by and construed in accordance with the laws of South Australia, Australia, without regard to its conflict of laws principles.

Entire Agreement:

These Terms constitute the entire agreement between you and Heirloom Prints regarding the use of the Website and Services.

Contact Us:

If you have any questions about these Terms, please contact us at

General FAQ's

What makes you different?

We offer expert photo retouching and colour correction before printing on all prints to ensure they will look as good as they possibly can when printed, use high-quality archival materials that will last for generations, use handcrafted frames, and use exclusive professional-grade print labs ensuring your prints will look amazing in 100 years time.

Do You Offer Discounts?

We never discount our prints. The price of these prints and frames reflect the value and craftsmanship that goes into creating them. We will never discount, rush, or mass produce prints.

How Do I Contact You?

Fill in your query on the contact page of this website to get in touch.

Production FAQ's

Shipping policy

All our orders are shipped from Adelaide, Australia. Please allow 5-7 business days for standard domestic shipping.

Heirloom Prints offers free domestic shipping for all our print items. For faster shipping, choose 'express shipping' at checkout and the shipping charges will be automatically calculated. Shipping costs are Non-Refundable. Please note we cannot ship to a PO Box.

Deliver times are provided as a guideline only and do not take into account possible delays caused by shipping services.

We do not offer in-store pickup and as such, all our shipping is included in our prices.

Production Times

Proofing process

  • Within 5 business days of your order being places, you will receive a product proof after being reviewed by our expert photo technicians. This proof provides an accurate representation of how your final piece will look.
  • During this stage, you have the opportunity to review the proof thoroughly and provide any feedback or request adjustments. We encourage you to communicate any changes you desire to ensure the final product meets your exact expectations.

Production Timelines:

Please note that due to our commitment to handcrafted quality, production times can range from 3-10 weeks. This timeframe allows our skilled artisans the necessary time to meticulously craft each print and frame, ensuring your cherished memories are preserved with the utmost care and attention to detail.

Important to Remember:

  • During peak seasons, you may experience a slight delay in production due to increased order volume. However, we assure you that no order is ever rushed out the door. We prioritise delivering the highest quality possible and dedicate the necessary time to each individual piece.

Returns Policy

Eligible Returns:

Due to the personalised nature of our products and the time and effort invested in crafting each piece, we are unable to accept return for change of mind or incorrect selection.

We will gladly accept returns for damaged products upon arrival. To initiate a return for damage, please contact us within 7 business days of receiving your order. Please include photos of the damage and your order number in your email.

Additionally, if there is an error on our part with the final product, (e.g. incorrect photo, size or framing), we will happily arrange for a replacement at no cost to you. Please contact us within 7 business days to receive your order to report any errors.

Returns Process:

Once you have contacted us and received approval for a return, we will provide you with a return shipping label and instructions on how to return your order. Please ensure you've carefully looked over your order and kept all your packaging material if a return is to be required.


Upon receiving and inspecting the product, we will issue a full refund for the cost of the product, or provide you with a new product.

Our 100 Year Guarantee

Lifetime Guarantee for Prints & Frames

We craft our prints and frames to be cherished for generations. That's why we confidently offer a Lifetime Guarantee on all our products.

This guarantee ensures your prints and frames are free from manufacturing defects and will remain functional throughout their lifespan.

What's Covered:

  • Replacement parts for any manufacturing defects in frames.
  • We'll replace prints that show fading or other quality issues beyond normal wear and tear.

What's Not Covered:

  • Accidental damage, scratches, or dents.
  • Improper use or storage.
  • Damage caused by external factors like extreme temperatures or humidity.

Making a Claim:

We make the process easy! Simply contact us through our website and provide details about the issue.

Peace of Mind Guarantee:

Invest in your memories with confidence. Our Lifetime Guarantee ensures your prints and frames will bring you joy for years to come.

Ordering FAQ's

How do I place an order?

Simply choose your desired size and frame colour (or let us make a suggestion), upload your photo, and follow the checkout instructions.

What file formats do you accept?

We accept all common image formats including, JPG, PNG, and TIFF. If our file will not be suitable for printing we will let you know and give you a complete refund if we cannot guarantee it's quality.

Can I edit my order after it's been placed?

We may be able to accomodate edits if your order hasn't yet gone into production. Please contact us as soon as possible.

Photos and Editing

Do you edit my photos before printing?

All photos undergo a complimentary colour correction and background removal to enhance their quality. The overall aesthetic of the image will not be altered, however the colours shifted to ensure they are correct for print rather than viewing on a screen. You can provide notes for your order within the checkout page if you have specific requests.

Do you offer additional photo editing services?

Yes, we offer optional advanced editing services such as face swaps, eye opening, and advanced background removal. If you would like to speak to us about these services, please use the contact page and detail your request and we'll get back to you with a custom quote and our recommendations.

Can I see a preview of my photo before it's printed?

Yes, after the photo retouching process, we will send you a proof for your approval before printing.

Additional FAQ's

Can I visit your store?

We do not currently have a physical store. We use our industry expertise to bring together the very best photo technicians, and photo labs throughout Australia.

What is the best way to care for my framed print?

We recommend avoiding direct sunlight and extreme temperatures. To clean the frame, use a soft, dry cloth.